Everything a support team needs
Seamless ticketing
Create, track, and resolve tickets effortlessly. No request is lost, and members get the help they need without the noise.
Real-time notifications
Stay informed with instant updates on ticket activity, delivered straight to Discord as it happens.
Customizable workflows
Role-based permissions, automated assignments, and configurable panels - built to fit how your server actually works.
Threaded discussions
Every ticket gets its own private thread, dedicated to the member and your support staff - nothing gets mixed up.
Automatic transcripts
Closed tickets get a full transcript for reference and record-keeping, with retention that scales with your plan.
Always evolving
Regular updates, driven by real feedback from the servers already running it - more is always on the way.
Get started in less than 5 minutes
- 1Add the bot
Invite it to your Discord server in a couple of clicks - no setup wizard required.
- 2Log in to the dashboard
Sign in with Discord and we'll detect which servers you already have admin rights on.
- 3Create a team and a panel
Set up at least one support team, then head to Ticket Panels and publish your first one.
Frequently asked questions
What is Tickets?
Tickets is a Discord ticket bot with a full web dashboard. Members open a support request from a panel in your server, and your staff answer it in a private thread - while you configure panels, teams and permissions from the browser rather than through slash commands.
Why does each ticket use a thread instead of a channel?
Most ticket bots create a new channel for every request, which clutters the server and runs into Discord's channel limits. Tickets opens a private thread instead: the member and your support staff get a dedicated space, and your channel list stays exactly as you designed it.
Is Tickets free?
Yes, and the free tier is a real one. Every server can run the bot, publish ticket panels, use role-based teams and get transcripts. Free servers currently allow 1 open ticket per member and 2 ticket panels; premium raises both to 5 and adds priority tickets, custom embed colours and footer branding, multi-panels, replying from the web, and longer transcript retention.
How do I set up a ticket system in my Discord server?
Three steps, and no setup wizard. Invite the bot to your server, sign in to the dashboard with Discord - it detects the servers you already administer - then create at least one support team and publish your first ticket panel.
What happens to a ticket after it is closed?
Closing a ticket saves a full transcript you can read back from the dashboard, so a closed conversation is still a record rather than a deleted thread. Free servers currently keep transcripts for 30 days, premium servers for 365.